5 Phrases for Apologizing
1. I'm sorry that... (ex: I was so rude yesterday)
2. It's my fault. (=I am taking responsibility for the problem)
3. Oops, sorry. (for very small problems)
4. I should have... (ex: called you and told you I'd be late)
5. (formal) I apologize for... (ex: the delay)
5 Ways to Respond to an apology
1. That's ok
2. It happens
3. No problem
4. Don't worry about it
5. I forgive you ( for serious problems)
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